SHIPPING & DELIVERY

SILVER FOX APPAREL

READY TO WEAR. OR PRINTED FOR YOU.

Our unprinted SFA // BACKBONE tees are held in stock, ready for dispatch.

Our printed designs go into production after you order.

Different preparation times. The same care and quality checks.

Here’s what delivery costs, when we aim to dispatch and what happens if something goes wrong.

Last updated: 29 October 2026

1. WHEN WE DISPATCH

DONE PROPERLY. CLEARLY EXPLAINED.

IN-STOCK BACKBONE TEES

We aim to dispatch in-stock, unprinted SFA // BACKBONE tees within one working day of receiving your order.

PRINTED-TO-ORDER CLOTHING

We aim to dispatch printed-to-order clothing within five working days of receiving your order.

That time allows us to print, check and pack your clothing properly.

ORDERS CONTAINING BOTH

If your order includes BACKBONE tees and printed-to-order clothing, we normally send everything together once the printed items are ready, within our five-working-day dispatch target.

HOW WE COUNT WORKING DAYS

Working days are Monday to Friday, excluding UK bank holidays.

We count from the first working day after you place your order. Orders placed over a weekend or bank holiday begin their processing period on the next working day.

These are dispatch targets, not total delivery times. Delivery takes additional time after we hand your parcel to Royal Mail.

If we expect to miss our dispatch target, we’ll contact you, explain the delay and let you know your options.

2. SHIPPING SERVICES & COSTS

CLEAR PRICES. NO SURPRISES.

We offer the following UK delivery options:

Available services and the applicable delivery charge are shown at checkout before you pay.

We do not currently offer free delivery.

EXPRESS DELIVERY DOES NOT MEAN FASTER PRODUCTION.

Express changes the delivery service used after dispatch. It does not shorten the production or dispatch timeframe.

In-stock BACKBONE tees retain our one-working-day dispatch target. Printed-to-order clothing retains our five-working-day dispatch target.

No additional SFA handling charges are added afterwards.

3. DELIVERY TIMES

FROM OUR HANDS TO YOURS.

The total time to receive your order includes:

• Our preparation and dispatch time.
• The delivery service’s transit time after dispatch.

Any estimated delivery times shown at checkout should be read alongside the preparation times in this policy.

Tracked 24 and Tracked 48 are service names, not promises that your order will arrive within 24 or 48 hours of purchase.

Delivery estimates are not guaranteed arrival dates unless we expressly agree otherwise.

Severe weather, transport disruption and other circumstances can affect delivery. If your parcel is delayed, contact us and we’ll help.

NEED SOMETHING FOR A PARTICULAR DATE?

Email hello@silverfoxapparel.co.uk before ordering. We’ll tell you what we can realistically offer.

4. WHERE WE DELIVER

UK ORDERS. SFA ATTITUDE.

We currently deliver to addresses within the United Kingdom.

Available delivery options and any location-specific restrictions will be shown at checkout.

We do not currently offer delivery to the Channel Islands or international destinations through our website.

If our delivery coverage changes, we’ll update this policy and the options available at checkout.

5. ORDER CONFIRMATION & TRACKING

KNOW WHERE YOU STAND.

Once you’ve placed an order, we’ll send an email confirming that we’ve received it.

When your order is dispatched, we’ll send a further notification with your tracking details.

Tracking information may take time to update after your parcel has been handed to Royal Mail. A tracking number being created does not, by itself, mean the parcel is already moving through the delivery network.

If an expected email hasn’t arrived, check your junk or spam folder.

Still nothing? Email hello@silverfoxapparel.co.uk and we’ll help.

6. DELIVERY ADDRESSES

CHECK IT BEFORE YOU SEND IT.

Please make sure your delivery address is accurate and complete before placing your order.

If you spot a mistake, email hello@silverfoxapparel.co.uk as soon as possible with your order number and the correct details.

We’ll do what we reasonably can to update the address before dispatch.

Once your parcel has been handed to Royal Mail, changes may no longer be possible.

If a parcel is returned because of an incorrect address supplied at checkout, we’ll contact you to discuss your options and any reasonable redelivery charge before arranging another delivery.

Your statutory rights remain unaffected.

7. LOST, DAMAGED OR DELAYED PARCELS

YOUR ORDER. OUR RESPONSIBILITY.

If your order hasn’t arrived when expected, arrives damaged or contains the wrong item, contact hello@silverfoxapparel.co.uk with your order number and details of the problem.

We’ll investigate and work with Royal Mail to resolve it.

YOU SHOULDN’T HAVE TO CHASE OUR COURIER TO GET OUR HELP.

For consumer orders, the goods remain our responsibility until you, or someone you nominate, physically receives them. An exception applies if you independently arrange a carrier we haven’t offered.

Where goods are lost, damaged or not delivered as required, we’ll provide the remedy you’re entitled to, which may include a replacement or refund.

8. CHANGING OR CANCELLING AN ORDER

CHANGED YOUR MIND? TALK TO US.

Wrong size? Incorrect address? Need to change something?

Email hello@silverfoxapparel.co.uk as soon as possible.

For printed-to-order items, production may already have started. We’ll accommodate changes where practical, but some alterations may no longer be possible once printing has begun.

This does not remove your applicable cancellation rights.

PRINTED TO ORDER DOESN’T AUTOMATICALLY MEAN NON-REFUNDABLE.

Standard SFA clothing, including standard designs printed after purchase and limited-edition releases, retains the applicable statutory online cancellation rights.

For eligible goods, you can cancel before delivery or within 14 days from the day after you receive them.

Genuinely personalised goods or goods made to your individual specifications may be excluded from the usual change-of-mind cancellation right. We’ll explain any applicable exception before you buy.

Your rights concerning faulty or misdescribed goods remain protected.

See our Returns & Refunds Policy for the full cancellation and returns process.

9. DELAYS & YOUR RIGHTS

FAIR RULES. NO EXCUSES.

Unless we agree a different delivery period, we must deliver without undue delay and within 30 days of the contract being made.

If we miss an agreed or legally required delivery deadline, you can normally give us an additional reasonable period to deliver. If we miss that too, you can cancel.

You may cancel immediately where we refuse delivery or where the delivery deadline was essential under the law.

If you cancel on these grounds, we’ll refund the payments due without undue delay.

Nothing in this policy limits your statutory rights.

10. QUESTIONS ABOUT YOUR ORDER?

TALK TO US.

Need an update, help with tracking or an answer before ordering?

Contact us. We’ll give you a straight answer.

SILVER FOX APPAREL LTD

43A Park Road South
Newton-le-Willows
WA12 8EZ
United Kingdom

Email: hello@silverfoxapparel.co.uk

Website: silverfoxapparel.co.uk

Company registration number: 17142162

Registered in England and Wales.

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SILVER FOX APPAREL

BUILT PROPERLY. WORN DEFIANTLY.

STANDARDS DON’T STOP AT DISPATCH.